- SERVICE OVERVIEW
HP Device as a Service (DaaS) is a modern service model that simplifies how organizations equip their employees with the right hardware, support, and lifecycle services. Our goal is to improve end user productivity and security while providing customers and IT with performance, agility, and cost predictability.
As part of HP DaaS, Proactive Management with HP TechPulse provides multi-OS device management services, comprehensive insights, and reports for the device fleet. HP offers three plans: Standard, Enhanced, and Premium. Standard is designed for customers who want to manage and secure their own endpoints but want to leverage the unique insights and reports from HP TechPulse to do this more effectively and with greater visibility to issues that are impacting end-user productivity. Enhanced and Premium packages include multi-OS device management and security policy enforcement by specialized HP Service Experts. HP Service Experts are trained and certified in unified, multi-OS endpoint management technology and will assist IT in delivering proactive security, support, and device management. Please note that Proactive Management does not include any form of onsite “break-fix” support or any onsite support Service Level Agreement (SLA), however, these can be purchased separately and included in the HP DaaS contract. Continue reading “HP DaaS Proactive Management (HP DPM) – Service Definition – Part 1”